Shipping and Delivery
We do not just offer you a unique shopping experience in the Woolrich Online Store, we also provide convenient and fast shipping of your order.
Shipping and delivery methods and time frames
We currently have a partnership with DHL and DPD which generally takes from between two and four working days, from the day on which the order was submitted, to complete deliveries in Italy and in the other EU States. We will inform you by email as soon as the goods have been shipped.
We reserve the right to use a different courier which we will communicate to you via email and/or will be indicated in this section on the Website.
The delivery times may be subject to delays, for example, during public holidays, adverse weather conditions, strikes or due to force majeure in general (as outlined in the General Terms and Conditions of Sale) or fortuitous events. The couriers do not make deliveries on December 25 and 26, January 1 or on Saturdays and Sundays.
For orders paid for by credit card, debit card or PayPal, the standard shipping times may require an extra day for routine administrative checks.
Standard shipping is free for all orders. Express shipping with delivery within 24/48 hours from order fulfilment is subject to a charge which varies depending on the country of destination.
Billing address and delivery address
You can indicate a different delivery address from the billing address during the order stage. In this case, when you submit the order, first enter the billing address, then click on the option “Indicate a different delivery address”.
Please note that orders placed on the Website can only be delivered to one of the countries among those available on the Website and only to addresses within one of those countries.
Track your order in real time
If you are a registered user, you can view your orders in the “My Account” section and track them directly.
We also add a link in the shipping confirmation that allows you to track the shipment. You will thus know where your order is at all times. From the time when the order is shipped, it may take up to 24 (twenty-four) hours before the courier activates the link for order tracking.