Legal Warranty of Conformity - Return due to Damaged, Defective or Incorrect Products
Pursuant to Directive 1999/44/EC, Italian Leg. Decree no. 206/2005 (the “Consumer Code”) and, where applicable, Directive (EU) 2019/771, Woolrich guarantees the Customer, who can be qualified as a “Consumer”, under the Italian Customer Code that the Products are free from design and material defects and that they comply with the description published on the Website, for a period of 2 (two) years from the date that the Products were delivered to the Customer. The application of any warranty is excluded in the case of use or washing of the Product that does not comply with those of the Product and/or with the instructions/warnings provided by Woolrich, or outlined in the explanatory documentation, on tags or labels.
In the event of defects and/or non-conformities of a Product, the Customer has the right to the elimination of the non-conformity of the Product in question through repair or replacement, or alternatives remedies, in the cases expressly stated in article 130 of the Italian Consumer Code. The Customer who has received a damaged, non-compliant, defective or incorrect Product may request the repair or replacement of the Product, or, where applicable, the alternative remedies provided by the Italian Consumer Code within 2 (two) months from the discovery thereof. Under Directive 1999/44/EC, Italian Leg. Decree and article 128 and subsequent amendments of the Italian Consumer Code, Products purchased through the Website are covered by the legal guarantee of conformity, which covers Product non-conformities for a maximum period of 24 (twenty-four) months from the relevant delivery.
The Customer must report any Product defects and/or non-conformities within 2 (two) months from their discovery or risk voiding this warranty. This notification, indicating the defect and/or non-conformity detected, must be sent by email to the Customer Care Service on the Website, to the address: firstname.lastname@example.org or through the “Contacts” section on the Website. The Product must also be returned to Woolrich to the warehouse on via Lombardia 19 - 24060 Telgate (BG) - Italy, by applying the pre-printed shipping label, provided in the package received, to the package used for the return, following the relevant instructions outlined in the “Right of withdrawal” section. Woolrich will assess the defects and non-conformities reported by the Customer through its quality department.
If the non-conformity is confirmed and Woolrich undertakes to refund the price paid to the Customer, the refund will be issued, where possible, by the same method of payment used by the Customer when the Product was purchased on the Website, or alternatively by bank transfer. In the latter case, it will be the Customer’s responsibility to communicate to Woolrich the bank coordinates to make the bank transfer to him/her by sending an email to the address email@example.com or through the “Contacts” section on the Website, thus allowing Woolrich to refund the amount owed.
The provisions of Directive 85/374 EEC and the Italian Consumer Code shall apply with regard to any damage caused by Product defects.