Right of withdrawal

The Customer, who can be classified as a “Consumer” under Italian Legislative Decree no. 206/2005 (the “Consumer Code”), has the right to withdraw from the contract concluded with Woolrich for the purchase of one or more Products on the Website, without penalty and without specifying the reason, within 14 (fourteen) days from the day of receipt of the Products purchased. It is not, however, possible to change the chosen Product with another one. The withdrawal period expires after 14 (fourteen) days from the day on which the Customer or, a third party other than the courier appointed by Woolrich and designated by the Customer, receives the Products.

To request a return, please contact our customer service at customer.care@woolrich.com or fill out the online form in the “Contacts’’ section on the website.

The Customer must return the Product to the address indicated in the following paragraph within 14 (fourteen) days of communicating to Woolrich that he/she wishes to exercise the right of withdrawal. The Customer may return the Product free of charge by delivering it to a collection point of the courier indicated by Woolrich. The Customer must use the pre-printed shipping label and apply it to the package in which the Product to be returned has been inserted.

If the Customer chooses his/her own carrier to return the Product, he/she will be responsible for covering the cost of shipping and the loss of or damage to said Product. If the carrier indicated by Woolrich is used, the Customer will be relieved of all responsibility upon handing over the Product to this carrier, unless otherwise specified in the final paragraph of this section. The Product in question shall be returned to Woolrich by the aforementioned deadline to: Woolrich Online Shop, c/o Arvato Via Lombardia, 19, 24060 Telgate (BG) - Italy

It is understood that the following conditions must be met to exercise the aforementioned right of withdrawal:

  1. the Product must not have been used, worn, washed, altered or damaged in any way;
  2. the identification tag must still be attached to the Product and must be intact and undamaged, including the single-use seal which is an integral part of the Product;
  3. the Product must be returned in the same original, intact (except for the opening) packaging in which it was delivered;
  4. in any case, the Product must be handed over to the courier or Woolrich with 14 (fourteen) days from the date of receipt by Woolrich of the notification with which the Customer exercises the right to withdrawal.

Once the Product has been received, Woolrich will carry out the necessary checks. If the checks are successfully concluded, Woolrich will send an email confirming acceptance of the returned Products. The refund of the amount paid by the Customer for the Products accepted in return by Woolrich (excluding any additional costs arising from the Customer’s delivery choice which differs from the least expensive standard delivery option offered by Woolrich) will take place in the shortest time possible and, in any case, within 14 (fourteen) days from the date of receipt by Woolrich of the notification with which the Customer exercises the withdrawal, notwithstanding Woolrich’s right to withhold the refund until proof of shipment of the Product to be returned has been received. The refund will be issued, where possible, by the same method of payment used by the Customer when the Product was purchased on the Website, or by bank transfer; in the latter case, it will be the Customer’s responsibility to communicate to Woolrich the bank coordinates to make the bank transfer in his/her name, by sending an email to customer.care@woolrich.com or through the “Contacts” section on the Website.

The Customer is liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. Consequently, if the returned Products are in any way found to be altered or damaged (for instance, showing signs of wear, abrasion, nicks, scratches, deformation, etc.), do not include all their parts and accessories (including labels, the ID tag and unbroken single-use seal still attached to the Product) or not placed in the original packaging and packing, the Customer shall be responsible for the diminished value of the Product. If the Customer has exercised the right of withdrawal referred to in this section, he/she shall only be entitled to a refund of the amount equal to any residual value of the Product in question. To this end, therefore, the Customer is requested to handle the Product no more than is strictly necessary to establish its functioning, nature and characteristics and to cover the original Product packaging with additional protective packaging to keep it intact and protect it (from any writing or labels as well) during transport.